Help & Advice for Vulnerable People

Local Agencies offering Help and Advice
QR code for Citizens Advice

Winter Support Grants are now available to help people hit financially by the pandemic,
click here for more details on how to apply for the grant 

Citizens Advice North Oxon & South Northants
 - if you know of anyone who needs our help, we have developed a safe and secure “Client Referral Portal” which uses Google forms to route referrals directly to the appropriate team. The client referral portal is live and may be used.

Please feel free to share this link client referral portal or scan the QR Code to go to site.  

To make a referral just look for the appropriate service in the Refer a Client drop down list and fill in the information and submit the form.


Age UK Oxfordshire - offering advice and assistance to older people during this concerning time. Call 01865 411 288 (leave your name & phone number, you will get a call back) 

Local FoodBanks - in order to book a package, you will need to have a voucher code which can be accessed from a variety of different agencies, (including citizens advice who are contactable on 0300 3030125.   For more information on receiving a code and how to get your package call:
01295 661304 if you live in Banbury or email

Banbury Community Fridge - please email or text 07480666939 for more information.

Cherwell Volunteer Driver Service
- offering (as a last resort) an Emergency Food Parcel Delivery Service to those in Banbury who are self-isolating (in a high risk group or they have been in contact with the virus). 0300 3030 125 (leave your name & phone number, you will get a call back). 

Salvation Army Banbury - For those in urgent need of a food parcel, the Salvation Army will try to help.  Please text or email with details of name, address, number in family and reason for the need.  07809147146 or 

Oxfordshire Community & Voluntary Action have a website to offer advice and help, click here

Community Connect (Social Prescribing Service) - Telephone support during Covid-19 for people in Cherwell.  Guidance on what help is available and support for people feeling anxious.  Telephone:  0300 004 04 01  or email    

Oxfordshire All In - for those residents that are not in the extremely vulnerable category but still in need of support and help, visit online for community support near you.

Help with Diabetes
- a new hotline has been set up to help people with diabetes.  Patient hotline number is 01865 857357, open 7 days a week, 8am to 4pm.  For out of hours call 0300 3047777.  Or visit the website here.

Oxfordshire Mind - Struggling to cope? Feeling overwhelmed?  Call Banbury Safe Haven 01295 270004 or visit the website

Young Minds - help with tips, advice and where to find support during this outbreak

Domestic Abuse - if you know of someone who is suffering from domestic abuse.  Find support here and there is help on Oxfordshire County Council website

NHS Health at Home - find useful advice on how to manage your health and wellbeing.  Visit NHS Health at Home Online for more information 

Coronavirus Clinics have now been set up to help patients, click here for help 

There is a range of OCC Health & Wellbeing Services that have been affected by the coronavirus, click here

Banbury Samaritans - if your worried, unsettled or feeling anxious, then talk to Banbury Samaritans FREE on 116 123 - any time of the day or night, 7 days a week.